Shipping-policy

Note: The purchase address must be filled in correctly, such as the postal code, phone number and mailbox number, because the logistics may not be delivered and we will not be able to contact you. This is very bad.

No matter where you are, our goal is to provide you with the best shipping options. We serve hundreds of customers around the world every day and are committed to providing you with the highest level of service.

Order delivery time is divided into two parts:

Total delivery time = processing time + delivery time

Processing time: 1 to 3 working days

Delivery time: 7 to 20 working days

Note: Delivery time depends on the specific address, and the above is only our average delivery time.

All estimated/typical delivery times are based on actual data collected from past orders. These are approximate times and are for reference only.

Delivery times are affected by public holidays; manufacturers and couriers limit operations during these time periods. This is beyond our control.

Tax Notice:

For most countries, our customers do not need to pay import taxes, duties or VAT (additional taxes). However, for some countries (especially some European countries such as Germany, Italy, UK and Canada, etc.), you may need to pay customs duties or VAT according to the collection regulations of your country.

We are happy to provide international shipping services to most destinations worldwide. Super Saver option takes 10-20 business days. For faster delivery, we provide express delivery service, which can be delivered to most international locations within 7-15 business days. If you have any questions, please contact our customer service at Support@PoppyWilson.shop

Change delivery address:

If you fill in the wrong delivery address, please email us the correct address before the order is shipped, and we will arrange it accordingly without any additional charge.

If the package is already in transit, we will not be able to assist you in changing the delivery address. You can contact the shipping company directly to change the delivery address.

Any additional charges incurred by changing the delivery address during the shipping process must be borne by the buyer.

Shipping Disclaimer:

In order to ensure that you have a pleasant and smooth shopping experience, we sincerely recommend that you carefully read and fully understand the following disclaimer about our shipping policy. Please understand that we are not responsible for the following situations:

1. No one receives the package, or the package needs to be picked up at the post office but is not received on time.

2. The delivery person cannot contact the recipient, resulting in a delayed or lost package.

3. The package cannot be delivered due to an incorrect address or contact information provided by the customer.

Please verify your shipping information before placing an order. In addition, we recommend that you pay close attention to the shipping information and pay attention to the delivery status, or pick up the package at the post office in time.

We will do our best to cooperate with the transportation company to ensure that you receive your order in a timely and safe manner. Thank you very much for your understanding and support!