FAQs
1. What kind of company is this?
A: We operate with integrity and were founded in 2012.
2. What is the brand name?
A: Poppy Wilson
3. What is the brand philosophy?
A: Hand-forged gothic garments, crafted with ritualistic care - blending dark elegance with enduring comfort. Every stitch contains rebellion, and every piece of fabric whispers mysterious poetry. We shape wearable art that nestles beside your figure like a shadow, giving you the power to control moonlit rituals and the mortal world. Our team of artisans use the following materials to create unique pieces: 🖤 Blood Moon Velvet that has been baptized by the years 🖤 Lace woven from spider web illusions 🖤 Leather engraved with alchemical marks
4. Do you ship overseas?
A: Yes, we ship worldwide. Shipping costs will be charged separately and will be added at checkout. We have discounts and promotions throughout the year, so stay tuned for exclusive offers.
5. How long does it take for my order to arrive?
A: It depends on your location. Orders we process take 5-7 business days to arrive. Overseas deliveries may take 12-17 days. Delivery details will be provided in your confirmation email.
6. How do I choose the right size?
A: We recommend that you refer to the size chart or measure each length to determine the size that best suits you. If you are not sure how to choose the right size, please feel free to contact our customer service for help. We are happy to help you!
7. Why is there a slight color difference between the product I received and what I saw on the screen?
During product shooting, there may be a slight color difference between the picture and the actual product due to lighting effects.
8. Is color bleeding a quality issue?
A: If color bleeding seriously affects the appearance and use experience of the clothes, it can be considered a quality issue. However, if the color is only slightly different, it is usually a normal phenomenon.
9. Any questions?
A: You can contact us through our contact page! We will serve you wholeheartedly.