Delivery

Why haven't I received my order yet?

1. Your order is in transit and the estimated delivery time is within it. Please be patient. In most cases, orders will be delivered within the estimated delivery time. If your order has not been delivered and the delivery time exceeds the estimated delivery time, please contact us.

2. Your order may be returned for the following reasons:

The courier tried to deliver it to you but could not find you to sign for it.

The delivery address is incorrect or incomplete.

The package was refused during customs clearance.

3. The item was lost in transit.

I did not receive my order, why does the tracking status show as delivered?

Possible reasons include:

1. The delivery address is incorrect.

2. The package has been signed for by someone else.

3. The package has been delivered to your local post office and will be delivered within 1-2 business days.

4. The package has been delivered and left in your mailbox.

If the delivery address is incorrect, please contact us (Support@PoppyWilson.shop).

If the delivery address is correct, we recommend that you check your mailbox and check your items to make sure the package has not been lost outside. If you cannot find your package, please contact us (Support@PoppyWilson.shop).